Privacy Policy

Lotus Essence ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healing and wellness services. We operate in compliance with UAE data privacy regulations and international best practices for data protection. By using our services, you consent to the practices described in this policy.

We collect information to provide you with personalized healing services: Personal Information: • Full name and preferred name • Email address and phone number • Country of residence • Date of birth (for age verification) Health & Wellness Information: • Health history and current concerns (provided through intake forms) • Session notes and progress tracking • Wellness goals and preferences • Feedback and testimonials (with your consent) Technical Information: • Device and browser information • IP address and location data • Website usage patterns and preferences • Booking and payment transaction records

We use your information for the following purposes: Service Delivery: • Scheduling and managing your healing sessions • Personalizing your healing journey • Tracking your progress and wellness goals • Providing session summaries and recommendations Communication: • Sending appointment confirmations and reminders • Sharing relevant wellness resources and insights • Responding to your inquiries and support requests • Newsletter updates (with your consent) Business Operations: • Processing payments securely • Improving our services based on feedback • Conducting research to enhance healing methodologies • Complying with legal and regulatory requirements

We implement robust security measures to protect your information: Technical Safeguards: • SSL/TLS encryption for all data transmission • Secure, encrypted storage of personal data • Regular security audits and vulnerability assessments • Access controls and authentication protocols Operational Safeguards: • Staff training on data protection and confidentiality • Strict access controls limiting data to authorized personnel only • Confidential handling of all session information • Secure disposal of records when no longer needed Session Confidentiality: All information shared during healing sessions is treated with the utmost confidentiality. We maintain the sacred trust of the healer-client relationship and do not disclose session content without your explicit consent.

We respect your privacy and limit information sharing: We DO NOT: • Sell your personal information to third parties • Share your data for marketing purposes without consent • Disclose session content to unauthorized parties We MAY share information with: • Payment processors (for secure transaction handling) • Email service providers (for communications you have opted into) • Legal authorities (when required by law or court order) • Professional advisors (under strict confidentiality agreements) With Your Consent: • Testimonials or success stories (only with explicit written permission) • Referrals to complementary wellness practitioners • Research purposes (anonymized data only)

You have the following rights regarding your personal information: Access: Request a copy of the personal data we hold about you Correction: Request correction of inaccurate or incomplete information Deletion: Request deletion of your personal data (subject to legal retention requirements) Withdrawal of Consent: Withdraw consent for specific processing activities at any time Data Portability: Receive your data in a structured, commonly used format Objection: Object to certain processing activities To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our website uses cookies to enhance your experience: Essential Cookies: • Session management and authentication • Security and fraud prevention • Basic website functionality Analytics Cookies: • Understanding how visitors use our website • Improving user experience and content • Measuring marketing effectiveness Preference Cookies: • Remembering your language and region preferences • Storing your booking preferences • Personalizing your experience You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Lotus Essence proudly serves clients from over 30 countries worldwide. Data Processing: • All personal data is processed and stored in the United Arab Emirates • We comply with UAE data protection regulations • International data transfers are conducted with appropriate safeguards Time Zone Considerations: • Session scheduling accommodates your local time zone • Communications are sent at appropriate times for your region Cultural Sensitivity: • We respect cultural differences in privacy expectations • Our services are adapted to meet diverse client needs

We retain your information for as long as necessary: Active Clients: • Personal and session information retained while you are an active client • Information used to provide continuity in your healing journey Inactive Clients: • Records retained for 7 years after your last interaction • This allows for potential return to services and continuity of care After Retention Period: • Data is securely deleted or anonymized • Anonymized data may be retained for research and service improvement Legal Requirements: • Some information may be retained longer if required by law • Financial records retained as required by UAE regulations

Lotus Essence is committed to protecting the privacy of minors: Age Requirements: • Clients under 18 years of age require parental or guardian consent • Parents/guardians must be present during sessions for minors under 16 Parental Rights: • Parents/guardians may access their child's information • Parents/guardians may request deletion of their child's data Special Protections: • Enhanced privacy measures for minor clients • Limited data collection to what is strictly necessary • No marketing communications sent to minors

We may update this Privacy Policy from time to time: Notification: • Material changes will be communicated via email • Updated policy will be posted on our website • The "Last Updated" date will reflect the most recent revision Your Continued Use: • Continued use of our services after changes constitutes acceptance • We encourage you to review this policy periodically Questions: If you have questions about any changes, please contact us before continuing to use our services.